Using Knowledge-based Processes to Improve Enterprise System Effectiveness

A significant investment in resources is required for implementation of integrated enterprise systems while the effectiveness of these systems to achieve business benefits remains unclear and empirically largely unexplored. Organizations are realizing that it’s not enough to put in an enterprise system and expect an automatic improvement. The business benefits can be achieved from improvements through transformation of enterprise system data into knowledge by applying analytic and decision making processes. This study explores a model of transforming enterprise system data into knowledge and results, through a case study that examines the impact of enterprise systems information on organizational functions and processes leading to business benefits.